Digital Data Platform for Customer & Contract Management - Weptex Technology

Case Study

Digital Data Platform for Customer & Contract Management

Domain: Travel & Hospitality

Service Line: Cloud Modernization

Key Challenges

  • A legacy bespoke back office & contract management system used in 40 countries dependent on Windows operating system machines
  • 51 instances and each database contains data for specific countries split into multiple LOBs
  • On premise database and difficult to access data by the field personnel or the sales executive
  • Field executives and Sales personal require customer, product and service level data on the go or during their site visit
  • No centralized reporting, report are being generated at each country level

Our Approach & Solution

Business

  • Roll-out a digital data platform solution in multiple phases
  • Data replication from legacy on premise to cloud
  • Remove all on premise DB instances & make Cloud DB as single source of truth
  • One-stop solution for Fields, Sales and Business executive to perform contract, admin, invoicing and servicing across all business areas
  • Digital Transformation of the organization previously using monolithic legacy applications

Technical

  • Google Cloud Platform is chosen for the Digital Data Platform Transformation
  • Move all Legacy On premise DB data to Google Cloud Big Query and Spanner
  • G Suite Integration for email and IAM
  • Web Portal and API development to support data access and authentication
  • Custom BI Reporting tool integration to support data market solution

Benefit

Business Benefit – Data Anywhere, Anytime, Any device Fast Interactive BI Dashboard Accelerated Time to Market Contract Management Admin and Back office Management Invoicing and servicing Technical Benefit – Robust and highly available system Platform exposure via API in a secured manner Cloud Based and Future Ready

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